Cove Steakhouse & Raw Bar at 777 Harrah's Boulevard, Chester, Pennsylvania.

This was the second time my wife and I are at The Cove Steak House and it's the second time we had an issue. Our first visit, a little less than a year ago, we had asked for NY Strip Well Done ... it came out Medium Well, they threw it on the grill and brought it back Well Done. All was well. The most recent visit was much worse. We ordered our food; Duck Breast and a NY Strip both Well Done, it took over an hour before the food was presented and the Duck came out Medium Rare (but I personally don't mind it) and the NY Strip came out Medium Well (my wife will not eat red/pink meat) but even before that was noticed the person (not the waiter) that brought our food up was noticed by my wife putting his fingers on her food ... it was said that he was removing the temp stick. Fine. We asked that the steak be cooked Well Done, that took nearly an additional 30 minutes before being presented. Everything was fine. Besides the fact that I was now eating cold medium rare duck, because I was not going to eat without my wife. Our waiter asked if we would like to order a desert, without looking at the menu we asked for cheesecake. He comes out 15 minutes later with cheesecake topped with strawberry sauce ... my wife is allergic to strawberrys, I asked that we have a plain cheesecake and the waiter just looked at me. I understand the frustration, when someone says well done and its not cooked well done they ask that it be well done or when someone says cheesecake and the waiter doesnt mention that it has strawberry topping that we are supposed to know that is the way it's listed on the menu without seeing it ... and how rude for the paying customer to request that the things that were done wrong be fixed! The manager, which we've been in contact twice before this point, had brought our the plain cheesecake 15 minute later and to our surprise did not offer an apology. We've had fingers in our food, uncooked meat and an allergic reaction waiting to happen and not a single attempt to really make it right. We left very unsatisfied and we made it clear to our waiter that we were displeased.